Technical Support

Raffa Technology Services - Technical Support Services

 

Support Offerings

Having Raffa Technology Services as your partner for Technical Support means that we will provide assistance, education, and support for your technology hardware and software to keep it operating optimally and efficiently. After product installation, Raffa will take care of what is required to keep your IT investment up and running, providing our customers with a great user experience.

Information Technology

Information technology support is crucial for most business operations. Having Raffa as your support partner means that you can focus on your core business and mission, knowing that the hardware is up and running smoothly. Raffa manages all parts of your network—including infrastructure and peripherals. We keep your network current with automatic dispatch of the latest software updates and patches.
Security is considered an integral part of our maintenance plan. We proactively monitor firewalls, anti-virus issues, and the latest threats and take proactive measures and avoid problems. When emergencies occur, our managed services agreement guarantees dispatch within 4 hours of notification. We offer 24 hour monitoring for your peace of mind.

Raffa’s managed services offers both proactive management of your IT and reactive support to any -problems that arise. Our team of engineers has a broad range of experience that can help solve your issue or concern, rather it is with your network, desktop, connection, or personal device. We also proactively help organizations with budgeting, equipment purchasing, asset management, and disaster recovery and business continuity panning.

CIO Services

Every organization needs a Chief Information Officer (CIO) providing leadership and strategy when technology choices have to be made for the organization. Raffa’s CIO for Hire support services allow you to have a C-level executive as part of your leadership team, no matter your size. The CIO will support your organization with effective management of the decisions and changes that need to be made to help your organization best make use of the current technology available in the marketplace. The CIO will support the organization’s objectives by implementing technology that will help move the organization forward and stay competitive. Looking ahead to determine the trends, and implementing that vision in the organization will help you to remain a technology leader in your field. CIO support helps organizations take the guess work out of their technology decisions and replace it with reliable, leading edge technology.

Financial Systems

As part of each ERP implementation project, Raffa supports organizations through knowledge transfer that enable both acceptance testing and smooth go-live. Once in production, organizations using ERP applications rely on Raffa to guide them through process changes or eventual technical difficulties. Raffa will help you stay current with your system by installing upgrades and patches. Raffa is also available for training to help with learning how to be more productive and get more value from the system. Customization is also available. This allows you to help the system work the way you do. Support is on-going. As new employees come onboard, we can help them get up to speed with individual training sessions. Having Raffa as your support partner gives you confidence that the system will continue to work for you and grow with you as your business operation does.

Contact Raffa Technology Services Support

Please only use the form on this page, or call (202) 822-5000, for Technical Support services from Raffa.