Field Service

Solutions for Mobile Workforces

Field Service comprises organizations that support workforces and equipment that are scheduled and dispatched at different locations, locally, nationally and globally. It is important that this work — some of it billable — is performed accurately and efficiently from any location at any time. Raffa Technology Services has many years of experience in providing expertise and solutions to, and progressive IT business systems that, meet demanding field service requirements.

Field Service Consulting Offerings

Raffa’s solutions and best-practices ensure Field Service’s mobile productivity, and improve customer communications, service agreements and scheduling. These include:

  • Track customer service calls or internal work orders throughout the entire lifecycle
  • Dispatch human resources and equipment to customer sites to perform corrective or preventive maintenance work
  • Setup and track service contracts, specifying price, duration, equipment and other important information such as billing schedule and revenue schedule
  • Automate generation of preventive maintenance service calls or work orders based on calendar schedules.
  • Provide supervisors with the information needed to review service calls and approve them so they are rapidly converted to invoices
  • Deliver work order tracking status or crew locations in real-time
  • Attach work plans to service call types for work performed on specific assets
  • Manage the handling of warranty calls for work done on client sites

Contact Raffa

Please contact a Raffa Technology Services Field Service Industry Specialist by calling (202) 822-5000, or by completing the form on this page.

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